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CSS - SAA Employees Survey: View Response #8

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Your Occupation

Senior Manager

Date of Travel

11/14/2015

Flight #

SA060

Class of Travel and Seat #

Business 3H

Duty Travel Booking Process

		Poor		Average		Good
		1	2	3	4	5

How satisfied were you with the Approval process?
How satisfied were you with the travel confirmation process?
How efficient were the Travel Office personnel?

Please provide us with reasons for your selected response.

N/A

How would you rate your experience at Check-in at the Airport

		Poor		Average		Good
		1	2	3	4	5

How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:

Do you have more feedback for the Check-In Team?

N/A

How would you rate the Boarding and Departure service?

		Poor		Average		Good
		1	2	3	4	5

Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience

Was your departure on time?

NO

If delayed, were you kept informed?

YES

Please provide additional comments, if any:

N/A

Inflight Service: Cabin Crew

		Poor		Average		Good
		1	2	3	4	5	N/A

Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew

Additional Comments:

N/A

Inflight Service: Food and Beverage

		Poor		Average		Good
		1	2	3	4	5

The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system

Any advice or recommendation for improvement?

N/A

Arrival & Baggage Services

		Poor		Average		Good
		1	2	3	4	5	N/A

Staff presence at the exit doors
Staff assistance
Baggage delivery times

Is there anything else you would like to share with us concerning your travel experience?

N/A

Thank you for taking time to complete this survey.

South African Airways Service Research Team